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Balayage

Booking Policy

We understand every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist, but so we can also keep the doors of the business open.

When you don’t provide us with 24 hours notice or you don’t attend your appointment at all (we call it a no-show), that means we have turned away other clients because that time was allocated to you specifically for that service, which in turn is not fair on us or the other clients.

We have a booking policy for three reasons:
*  to protect all of our loyal clients and their appointments;
*  to protect our business from loss of trading; and
*  to ensure your appointment is relaxing and enjoyable.

Opening Hours

Monday 9am to 5pm

Tuesday 9am to 5.30pm

Wednesday 9am to 9pm

Thursday 9am to 9pm

Friday 9am to 5.30

Saturday 8am to 4pm

Those policies are:

1.  All new clients at the time of booking are required to leave a $50 deposit when booking colour services to secure the appointment.  This deposit is 100% refundable as long as 24 hours notice is given for all cancelations and reschleling of appointments. 

2. All no-show clients, and cancellations within 24 hours of the appointment may incur the full cost of the appointment or $150 fee whichever is the lesser.  All future appointments will then be required to be paid in full at time of booking.

3.  Booked services cannot be cancelled on arrival of appointment.

4.  All clients are sent a confirmation SMS 7 day’s prior to their scheduled appointment.  This is an automated system and can only receive “YES” or “NO” responses. We are unable to receive voice calls on this number.  Failure to confirm your appointment will result in it being cancelled.

We may use our discretion and waive the policy where we deem necessary.

We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.